Privacy Policy

Introduction

Welcome to Memoryshine. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our hospitality and entertainment services, including our casino hotel and integrated resort environments.

By accessing our website, contacting us, or using our services, you consent to the practices described in this policy. We are committed to protecting your privacy and ensuring compliance with applicable data protection regulations, including the Australian Privacy Act and GDPR where relevant.

Information We Collect

We may collect personal information directly from you or automatically when you use our services. The types of data we collect include:

• Contact details such as your name, email address, phone number, and postal address.
• Booking and reservation details for our hotel and resort facilities, including arrival and departure dates.
• Payment information processed securely by our payment service providers.
• Preferences and feedback you provide when interacting with our staff or completing surveys.
• Technical data such as IP address, browser type, device information, and usage patterns collected via cookies.

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Processing and managing your hotel bookings, including room reservations and event registrations.
• Personalizing your experience at our casino hotel and resort to better match your preferences.
• Improving our services, amenities, and entertainment offerings based on guest feedback.
• Communicating with you about your stay, upcoming promotions, and special events.
• Ensuring security and preventing fraud or other illegal activities.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our business, such as:

• Payment processors and banking institutions for transaction handling.
• IT service providers who maintain our website and booking systems.
• Marketing partners who help us reach potential guests, subject to strict confidentiality agreements.
• Regulatory authorities or law enforcement when required by law.

Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also object to or restrict certain processing activities. To exercise these rights, please contact us using the details provided in the footer.

We aim to respond to all legitimate requests within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. Browser settings give you full control to allow, restrict, or remove these cookies at any time. For more details, please review our Cookie Policy.