Terms & Conditions

General Terms

These Terms and Conditions govern your use of the Memoryshine website and any services offered by our company, including hotel accommodations and entertainment experiences. By accessing our website or making a booking, you agree to be bound by these terms.

We reserve the right to update these terms at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

Booking and Reservations

To make a reservation at our hotel or casino resort, you must provide accurate and complete information. We may require full or partial payment at the time of booking depending on the rate plan selected.

• Check-in time is typically from 2:00 PM, and check-out is by 11:00 AM.
• Early check-in or late check-out is subject to availability and may incur additional charges.
• We recommend arriving with valid identification, which must match the guest name on the reservation.

Payment and Cancellation

We accept various payment methods, including credit cards and bank transfers. Cancellation policies vary depending on the rate plan and season. Please review your booking confirmation for specific details.

If you cancel within the allowed period, we will issue a refund minus any applicable processing fees. No-shows are charged for the first night of the reservation unless otherwise specified.

Guest Responsibilities

Guests are expected to behave respectfully toward staff and other visitors. You are responsible for any damage caused to hotel property during your stay, excluding normal wear and tear.

• Smoking is prohibited in all indoor areas, including guest rooms and casino hotel gaming floors.
• Pets are not allowed except for certified service animals.
• Anyone found engaging in illegal activities will be asked to leave without refund and may be reported to authorities.

Limitation of Liability

While we strive to provide excellent service, Memoryshine is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability is limited to the amount paid for your booking.

We are not responsible for lost or stolen items. Valuable items should be stored in the in-room safe or deposited at the front office.

Contact Information

For any questions regarding these Terms and Conditions, please reach out to us through the contact details provided on our website.