Refund Policy

Introduction

This Refund Policy applies to all bookings and purchases made directly through Memoryshine, including hotel accommodations, event tickets, and other services offered at our resort.

We strive to provide flexibility for our guests, but certain cancellation and refund rules apply depending on the product or service purchased.

Booking Cancellations

For hotel reservations, cancellation policies vary based on the rate plan selected at the time of booking. The specific cancellation window is displayed during the booking process and included in your confirmation email.

• Standard Rate: Free cancellation up to 72 hours before check-in. After that, the first night is charged.
• Flexible Rate: Free cancellation up to 24 hours before check-in.
• Non-Refundable Rate: Full payment is charged at booking and is not refundable under any circumstances.

Event and Entertainment Tickets

Tickets for shows, concerts, and special events are sold on a non-refundable basis unless the event is cancelled by the organizer.

If an event is postponed, tickets remain valid for the new date. If you cannot attend on the new date, you must request a refund within 14 days of the postponement notification.

Refund Process

To request a refund that is eligible under this policy, please contact our front desk or customer support team with your booking reference number.

Approved refunds will be processed using the original payment method within 10 to 15 business days. Some payment providers may take additional time to reflect the transaction.

Non-Refundable Services

Certain services are marked as non-refundable at the point of purchase, including spa packages, room upgrades, and private dining experiences. Please verify the refundability of a service before completing your purchase.

Force Majeure

In the event of a natural disaster, government mandate, or other circumstances beyond our control that force the closure of our resort, affected guests will receive credit for a future stay or a full refund at their discretion.